Most 1 > 99 apparel and merchandise is made to order. Please review product details, color choices, and sizing information carefully before placing an order.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days after delivery so we can review the issue and help make it right.

What to Include

Please use our Contact page and include:

• Your name and order number
• The email address used at checkout
• A brief description of the problem
• Clear photos showing the item, the issue, and the packaging when relevant

Please do not mail an item back unless we provide return instructions.

Wrong Size, Color Choice, or Change of Mind

Because 1 > 99 merchandise is made to order, we do not routinely accept returns or exchanges for a customer-selected wrong size, color choice, or change of mind. Please review the Size Guide and the product information before ordering.

We may review unusual circumstances individually, but doing so does not create a general guarantee of a return or exchange.

Order Changes and Cancellations

Please contact us as soon as possible if you need to request an order change or cancellation. We will attempt to accommodate the request if fulfillment has not yet begun. Once an order has entered production or fulfillment, a change or cancellation cannot be guaranteed.

Approved Refunds or Replacements

After we review the order information and supporting photos, we will explain the available resolution. An approved refund will be sent to the original payment method. The time needed for a credit to appear may depend on the payment provider.

Questions?

Please use our Contact page before returning an item. We will provide the appropriate next steps for your order.