Quick answers for 1 > 99 customers.

What does 1 > 99 mean?

It comes from Luke 15:4, the shepherd who leaves the 99 to seek the one. That idea is at the heart of the brand: every one matters. You can read more on our story page.

Is shipping free?

Yes. Current 1 > 99 orders include free standard shipping within the United States. See the Shipping & Fulfillment Policy for details.

Where does 1 > 99 currently ship?

Right now, 1 > 99 ships within the United States only. International shipping is not available yet.

Are products made to order?

Most apparel and merchandise is made after an order is placed. That helps us keep the collection focused and avoid unnecessary inventory.

How do I choose my size?

Please review the product details and the Size Guide before ordering. Sizing can vary by garment and manufacturer.

Can I return or exchange an item?

Because 1 > 99 merchandise is made to order, we do not routinely accept returns or exchanges for wrong size, color choice, or change of mind. Damaged, defective, misprinted, or incorrect items can be reviewed if you contact us within 30 days after delivery. See the Returns & Refunds Policy for details.

Can I change or cancel my order?

Please contact us as soon as possible if you need to request a change or cancellation. We will try to help if fulfillment has not started, but once an order enters production or fulfillment we cannot guarantee a change or cancellation.

How do I track my order?

When tracking is available, it is sent to the email address used at checkout. Tracking can take a little time to appear after a label is created.

What if my order arrives damaged or incorrect?

Please contact us within 30 days after delivery and include your order number, checkout email, a brief description, and photos when possible. Please do not mail anything back unless we give you return instructions.

How do I contact 1 > 99?

Please use our Contact page and include your order number and the email address used at checkout.